Refund Policy

We want you to feel confident subscribing to Be Sure They Know. This policy sets out when refunds are available and how to request one. Be Sure They Know is operated by Golden Pond Investments Inc.

1. Pro plan — monthly subscription

If you subscribe to the Pro monthly plan and are not satisfied, you may request a full refund within 14 days of your first payment. This is your cooling-off period.

After the 14-day window, no refunds are issued for the current billing period. You may cancel at any time and your account will remain on Pro until the end of the period you have already paid for, at which point it moves to the Essentials plan. Your content is never deleted.

Renewal charges are not refundable once processed, except where required by applicable consumer law.

2. Pro plan — annual subscription

If you subscribe to the Pro annual plan and are not satisfied, you may request a full refund within 14 days of payment.

If you cancel an annual subscription after the 14-day window, no refund is issued for the remaining period as a general rule. However, if you cancel within 60 days of an annual renewal charge and have not made significant use of the platform during that renewal period, we will consider a pro-rata refund at our discretion. Contact us to discuss your situation.

We review annual refund requests on a case-by-case basis and aim to treat you fairly.

3. When refunds are not available

• After the applicable refund window has passed
• For partial months or partial years when you choose to cancel mid-period (outside the windows above)
• For accounts suspended or terminated due to a violation of our Terms of Service
• For the Essentials (free) plan, which involves no payment

5. Statutory rights

Nothing in this policy limits or excludes any statutory right you may have under the consumer protection laws of your jurisdiction. If applicable law grants you a right to a refund that is broader than the terms above, that right takes precedence.

Residents of the European Union and United Kingdom may have a statutory 14-day right of withdrawal from digital service contracts. If this right applies to you, it is reflected in the 14-day cooling-off period described above.

6. How to request a refund

Email us at hello@besuretheyknow.com with the subject line “Refund request”. Please include:

• The email address on your account
• The date of the charge you are requesting a refund for
• A brief description of the reason for your request

We aim to respond within three business days. Approved refunds are processed back to the original payment method through Systeme.io and typically appear within 5–10 business days depending on your bank or card issuer.